Shipping and Returns

Shipping:

We ship goods to United States, Canada, Australia and UK  Processing Times:

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

 

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at peakxplo@gmail.com.

You can always contact us for any return question at peakxplo@gmail.com.

 

Return Policy

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

If our customer return because of the defects of our product, we will return the full amount back to our customer and bear the return shipping cost. If our customer return because of other reasons, we are not responsible for return shipping fee.

Return Process

1. Please Send an Email to peakxplo@gmail.com titled with Return + Your Order Number. Please specify the reason of your return.

2. Our customer service team will reply to you in 24 hours. We will verify with you your pickup location and pickup time.

3. Once we get your confirmation, we will send you a shipping label. Please carefully package our product in original condition.

4. Once the package got returned to our warehouse in US, we will check the condition of the product and restock the item. 

5. Once all the above steps completes, we will start the refund process.

6. You will receive your refund in your purchasing card/paypal within 3-5 days.

Refund Policy

1. If you return within 7 days, we will issue full refund including shipping cost. If you return after 7 days of you placing orders, we will issue refund for the product but you will have to cover the shipping cost.

2. You will receive your refund in your purchasing card/paypal once we receive the goods at warehouse within 3-5 days.